KEYNOTES:
CELEBRATING DIFFERENCES IN THE WORKPLACE:
Getting Along… Better… Together
Learning to build unity amidst the unprecedented diversity in today's workplace is an essential survival skill for any modern business or organization.
As a little person successfully living in a big world, Peggy has become an expert in bridging differences between people. In this enlightening and humorous keynote, you'll learn how to move from tolerating differences to actually accepting and, even, celebrating them! Peggy helps us learn to find the value in diversity, to open our minds and hearts, and to turn our focus to the "sameness" that connects us all.
Participants will learn to:
* Transform discrimination and brutish behaviors within your workforce into a respectful and supportive environment
* Improve communication skills to enhance cooperation among coworkers & increase patient satisfaction
* Build a culture that is welcoming, harmonious and hospitable to strengthen employee retention
BREAKOUTS:
I. RESOLVING CONFLICT WITH EASE
The Gift of NonViolent Communication
How much more productive and enjoyable would any team be whose members knew how to minimize conflict, and when it did arise, skillfully and quickly resolve that conflict? … Infinitely!
Attendees will learn to:
o Voice concerns and complaints in amicable language, avoiding judgmental discourses and distressful disputes
o Listen in a way that promotes understanding, connection and transformation
o Respectfully communicate unmet needs, creating a foundation for common ground and mutual understanding
o Negotiate a mutually agreeable solution
II. THE POWER OF TRUE CONNECTION
With electronic communications escalating exponentially, when people do come face-to-face, it's imperative that the interaction be authentic— eliciting a sense of true connection. Because, as we all know, true connection is the "glue" that keeps people (i.e. organizations) together.
o Speak and listen in ways that cultivate real connection and enrich relationships
o Identify how one's style of connecting is working for or against them
o Convert complaining, grumbling and a sense of isolation into coworker cooperation, collaboration & appreciation
o Enhance overall morale, teamwork, productivity and ... profits
III. DISSOLVING BIASES BIG & SMALL:
Increasing Disability Awareness, Inclusion and Respect
o Increase acceptance, appreciation, and dignity of all humans
o Decrease separation, condescension, and pre-judgment
o Heighten awareness of the contributions and skills of people with disabilities
o Remove stereotypical cultural & employment barriers
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